General
For all auction enquiries contact: [email protected].
The saleroom is currently closed and we are not offering public viewing. However, appointments can be made to view or participate in the auction by calling the relevant auction house prior to the sale.
Payment is by bank transfer and card payment via worldpay or thesaleroom.com (NO PAYMENT OPTIONS ARE AVAILABLE ON LOCATION).
Collection is by appointment ONLY after payment has been made.
Transfer of Lots Between Sites For Collection
Please note that ALL postage and transfers are handled at our Derbyshire saleroom (Head Office), so if you buy items at our Staffordshire, Oxfordshire, Hertfordshire, Kent or London salerooms and require postage, there will be a transfer fee to pay. These fees are in addition to the postage and packing fees.
This service does not include furniture and we are unable to transfer this between sites.
Postage
We have our own in-house packing and postage department who may be able to assist with postage, for more information contact directly: [email protected].
There will be a fee on top of the postage cost for the handling and packing charge, which will vary according to the size, quantity and fragility of the item.
There may be a delay as the items have to be transferred from branch offices to the main office before a quote can be provided and the quote is only available AFTER the item has been transferred. If you would like us to post the item to you please let us know AS SOON AS POSSIBLE by emailing [email protected].
Storage Charges
Timely collection of items is imperative as storage space is limited.
Furniture: Lots must be paid for and collected within 3 days after the furniture sale, items remaining after this timescale will incur a storage fee of £50 +VAT per week.
General items: must be paid for and collected within 5 working days of the end of the sale, after that storage charges will apply which will vary between £10-£20 + VAT per week dependent upon volume of items/space required to store.
Bidding
Hansons advises that the auctioneer will commence and advance bidding at levels and increments he considers appropriate and is entitled to place a bid or series of bids on behalf of the Seller up to the reserve on the lot, without indicating he is doing so and whether or not other bids are placed.
BIDDING METHODS: Bid online at hansonslive.co.uk or thesaleroom.com, request a phone bid or bid in the room by appointment.
IMAGE REQUESTS/CONDITION REPORTS: Must be received in good time and no later 12pm the day prior to each auction by email to the relevant office.
ABSENTEE BIDS: Must be received no later than 12pm the day prior to the auction by email with your full name, billing address & phone number to the relevant office.
PHONE BIDS: Bookings must be requested by 12pm the day prior to the relevant auction by email request to the relevant office. Limited lines available and offered on a first come basis. We cannot guarantee phone bid availability, especially those made at short notice.
